Standard Delivery within Continental US for all items with the exception of InayaHome Custom Drapery orders. For additional shipping details on ordering Custom Drapery, please scroll down further:
For all domestic orders (herein referred to as "Standard Delivery") within the continental United States, we offer a FLAT RATE of US$7.99 for orders up to US$74.99, and FREE SHIPPING on orders above US$75.00. Free shipping is calculated based on order totals after any promotions or discounts. (Please note that InayaHome Custom Drapery offers FREE SHIPPING on all custom drapery products, and therefore will not count towards the threshold of $75.00 for FREE SHIPPING offered on Harabu House products).
All orders will be processed within three (3) business days, although on most occasions, packages are shipped out within 1 to 2 business days. (Please take this processing time into account, especially when rush or express shipping services are required). We ship our standard delivery orders using carriers such as USPS and FedEx, which can normally take one to five business days to reach their destination within the continental United States. Delivery date estimates are good faith estimates, thus www.harabuhouse.com cannot be held responsible for delays in the shipment of your order, caused by inclement weather or carrier errors. Please note that we do not ship on weekends or public holidays.
Rush Delivery:
We offer both Fedex 2 Day and Fedex Express Saver (3 Day) delivery options if you'd like to place a "Rush" order, within the continental United States. Although all standard orders are processed within three (3) business days, we will make every attempt to ship "rush" orders within 24 to 48 hours of receiving the order (Monday through Friday). If an order is received over the weekend, the "rush" order will be shipped out on the next business day. Please note that we do not ship on weekends or public holidays. Also keep in mind that Fedex (2 Day and Express Saver) does not deliver on weekends.
If you require overnight service within the continental United States, please contact us via BOTH Phone and Email and we will try to accomodate your needs.
To calculate "Rush" delivery charges, please put in your delivery zip code on the shopping cart checkout page and click on "update cart".
For Hawaii, Alaska and Puerto Rico:
For destinations that include Hawaii, Alaska, and Puerto Rico, our packages are mailed out using USPS and carry a surcharge of US$7.00 over and above the flat rate of US$7.99.
For International destinations:
For all international destinations, including Canada, we offer USPS Priority International delivery. Please note that any duty or customs imposed on international shipments are the sole responsibility of the recipient. In addition, the customer is responsible for knowing the laws of the destination country. Any packages that are rejected by customs will be abandoned and no credit can be issued.
Incorrect Shipping Addresses:
There is a US$10.00 charge for address changes on packages that need to be re-routed during delivery or returned to us as undeliverable due to an incorrect address. Please be sure that you enter the correct shipping address during checkout.
Shipping Errors or Damaged Goods:
In the unlikely event that you receive the wrong item, or if it is defective or damaged, please notify us within 24 hours of receiving your package. We will gladly take prompt corrective action and arrange to have the item replaced. If you have received an item that has been damaged during shipment, please contact us at returns@www.harabuhouse.com immediately. Please do not send back these items prior to contacting www.harabuhouse.com. Photos are often required and always suggested so that a claim may be made with the shipping company. Replacement parts are shipped immediately upon receipt of a damage claim. Please ensure that you inspect all packages for damage before accepting the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact returns@www.harabuhouse.com as soon as possible. We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible. If you have received a damaged product that can be remedied with replacement parts and choose to return an item rather than accept replacement parts, you will be refunded the amount of your order less all return shipping charges.
InayaHome Custom Drapery Orders:
We offer FREE SHIPPING within the Continental United States on all InayaHome Custom Drapery Orders. Delivery of the custom drapery will take approximately 4-6 weeks, via USPS Priority Mail. Please note that InayaHome Custom Drapery offers FREE SHIPPING on all custom drapery products, and therefore will not count towards the threshold of $75.00 for FREE SHIPPING offered on Harabu House products. Due to the fact that InayaHome custom drapes are custom made, and returns are not acceptable (unless the product arrives damaged) all InayaHome orders may be modified or canceled within 24 hours of placing your order. The custom drapery order will go through automatically 24 hours after the order has been placed, unless Harabu House has been notified via email or Phone that a change is to be made to the order.
For InayaHome Custom Drapery orders placed from outside the Contiguous 48 States, we will send you a shipping estimate once your order has been placed. All InayaHome orders may be modified or canceled within 24 hours of placing your order.
Trouble placing an order online?
Try emptying the cache and deleting cookies from your browser. If you're still having trouble, please feel free to give us a call. We'd be glad to take your order over the phone. If you receive our voicemail, we're either helping other customers or are in the stock room. Please leave us a message and we'll get back to you promptly to help you with your order.
