Standard Delivery within Continental US:
For all domestic orders (herein referred to as "Standard Delivery") within the continental United States, we offer a FLAT RATE of US$7.99 for orders up to US$74.99, and FREE SHIPPING on orders above US$75.00. Free shipping is calculated based on order totals after any promotions or discounts.
All orders will be processed within three (3) business days, although on most occasions, packages are shipped out within 1 to 2 business days. (Please take this processing time into account, especially when rush or express shipping services are required). We ship our standard delivery orders using carriers such as USPS and FedEx, which can normally take one to five business days to reach their destination within the continental United States. Delivery date estimates are good faith estimates, thus www.harabuhouse.com cannot be held responsible for delays in the shipment of your order, caused by inclement weather or carrier errors. Please note that we do not ship on weekends or public holidays.
Rush Delivery:
We offer both Fedex 2 Day and Fedex Express Saver (3 Day) delivery options if you'd like to place a "Rush" order, within the continental United States. Although all standard orders are processed within three (3) business days, we will make every attempt to ship "rush" orders within 24 to 48 hours of receiving the order (Monday through Friday). If an order is received over the weekend, the "rush" order will be shipped out on the next business day. Please note that we do not ship on weekends or public holidays. Also keep in mind that Fedex (2 Day and Express Saver) does not deliver on weekends.
For Hawaii, Alaska and Puerto Rico:
For destinations that include Hawaii, Alaska, and Puerto Rico, our packages are mailed out using USPS and carry a surcharge of US$7.00 over and above the flat rate of US$7.99.
For International destinations:
For all international destinations, including Canada, we offer USPS Priority International delivery. Please note that any duty or customs imposed on international shipments are the sole responsibility of the recipient. In addition, the customer is responsible for knowing the laws of the destination country. Any packages that are rejected by customs will be abandoned and no credit can be issued.
Incorrect Shipping Addresses:
There is a US$10.00 charge for address changes on packages that need to be re-routed during delivery or returned to us as undeliverable due to an incorrect address. Please be sure that you enter the correct shipping address during checkout.
Shipping Errors or Damaged Goods:
In the unlikely event that you receive the wrong item, or if it is defective or damaged, please notify us within 24 hours of receiving your package. We will gladly take prompt corrective action and arrange to have the item replaced. If you have received an item that has been damaged during shipment, please contact us at returns@www.harabuhouse.com immediately. Please do not send back these items prior to contacting www.harabuhouse.com. Photos are often required and always suggested so that a claim may be made with the shipping company. Replacement parts are shipped immediately upon receipt of a damage claim. Please ensure that you inspect all packages for damage before accepting the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact returns@www.harabuhouse.com as soon as possible. We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible. If you have received a damaged product that can be remedied with replacement parts and choose to return an item rather than accept replacement parts, you will be refunded the amount of your order less all return shipping charges.
